Experience packages - FAQ

Current information (as of November 16, 2023)

Are recreational facilities and museums open?

Leisure facilities and museums are open.
Please note the hygiene measures of the individual facilities as well as a possible mask requirement of the respective institution.

Can I cancel my booked experience package?

You can cancel your booked experience package. In the event of cancellation, our cancellation conditions apply according to our general terms and conditions. The amount of the cancellation costs depends on the time of cancellation.

The cancellation fee is:

-up to the 31st day before departure 10%
-from the 30th to the 21st day before departure 20%
-from the 20th to the 12th day before departure 40%
-from the 11th to the 3rd day before departure 60%
-from the 3rd day of the start of the trip and if the trip is not started 90% of the trip price.

What happens if the event is canceled?

If your booked event is canceled by the organisator, we will inform you in good time and will cancel your booked experience package free of charge.
In this case, we are happy to offer you a free rebooking to another date.
Feel free to contact us if you would like to make use of the hotel accommodation without the event program.

Which adventure packages are offered?

You can find an overview of our adventure packages here. Book your experience package with a visit to the international fireworks competition, tickets for city tours, a visit to the adventure zoo, the Maschsee Festival or participation in an event. Our offers are updated regularly and additional experience packages are added.

How can I book an experience package?

You can book or inquire about the experience packages directly in our online shop.

How do I pay for the experience package I have booked?

When booking an adventure package, you will receive an invoice from us. Payment is made by bank transfer. For short-term bookings, payment is made by credit card or PayPal.

Is there an accommodation tax in Hanover?

From January 1st, 2024, the state capital of Hanover will levy an accommodation tax. Regardless of the reason for travel (business or private), all adults must pay the accommodation tax, regardless of the length of stay. When booking an experience package, the accommodation tax is already included in the travel price. In this case, you no longer have to pay accommodation tax on site at the hotel. Further information on accommodation tax can be found here.

What should I do if I have not received any feedback after the request / booking?

You will receive a response from us within 48 hours. Please also check your spam folder or contact us by email or phone.

Which hotels can I book as part of an experience package?

The offer of the respective hotel depends on the chosen experience package and availability. You can choose a hotel directly in the online shop.

Is breakfast included with the overnight stay?

Yes, all adventure packages include breakfast in the hotel.

Can additional nights be booked?

We would be happy to extend your experience in Hanover with additional overnight stays. The prices for the additional night depend on the respective package. Select your desired travel period in our online shop and the price for additional nights will be calculated automatically.

Are special family packages offered?

We offer different adventure packages for families. Visit, for example, the adventure zoo or Sea Life. Overnight stays in family rooms are especially for families.

Can I combine the desired experience package with other modules?

You are welcome to individually expand your booked experience package with our experience modules.

Are parking spaces available at the hotels?

In general, all partner hotels provide parking spaces, these are mostly chargeable. The costs depend on the hotel. Please note that parking spaces cannot be reserved in advance.

Can I buy a voucher for an experience package?

Yes, please send us an email with the name of the experience package you want. You can also order the voucher by phone. You will receive the voucher after receipt of payment. The vouchers are valid for 3 years. Alternatively, you can order selected vouchers directly in the shop.

Can I cancel or rebook an experience package?

The amount of the cancellation fee depends on the cancellation date. Please note our terms and conditions. Rebooking to another date is possible in connection with a rebooking fee.

Are there barrier-free rooms?

We work with hotels that offer barrier-free rooms. If a barrier-free room is required, please indicate this when booking.

Is the tourist information open?

The tourist information at the main train station is open from Monday to Friday from 9 a.m. to 5.30 p.m., Saturday from 10 a.m. to 3 p.m.

Are the shops in Hanover open?

The shops are open. Please note the in-house hygiene instructions and a possible mask requirement in the shop.

Is the gastronomy open in Hanover?

The gastronomy in Hanover is open. Please note the in-house hygiene instructions and a possible mask requirement in the restaurant.